Koveli Travel Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to our booking engine, and Koveli Travel Private Limited and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Koveli Travel Private Limited include www.koveli.com and www.koveli.live , Koveli Travel, and affiliated services. The Koveli Travel application is a destination management website, where Koveli Travel services and products made available through www.koveli.com and www
Collection of your Personal Information
In order to better provide you with products and services offered, Koveli Travel may collect personally identifiable information, such as your:
– First and Last Name
– Mailing Address
– E-mail Address
– Phone Number
– Job Title
If you purchase Koveli Travel products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Koveli Travel may also collect anonymous demographic information, which is not unique to you, such as your:
– Age
– Gender
– Nationality
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting
your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Koveli Travel collects and uses your personal information to operate and deliver the services you have requested. Koveli Travel may also use your personally identifiable information to inform you of other products or services available from Koveli Travel and its affiliates.
Sharing Information with Third Parties
Koveli Travel does not sell, rent or lease its customer lists to third parties.
Koveli Travel may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Koveli Travel may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Koveli Travel, and they are required to maintain the confidentiality of your information.
Koveli Travel may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Koveli Travel or the site; (b) protect and defend the rights or property of Koveli Travel; and/or (c) act under exigent circumstances to protect the personal safety of users of Koveli Travel, or the public.
Opt-Out of Disclosure of Personal Information to Third Parties
In connection with any personal information, we may disclose to a third party for a business purpose, you have the right to know:
You have the right under The EU General Data Protection Regulation (EU) 2016/679 (GDPR) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, contact us on
www.koveli.com or email to info@koveli.com
Security of your Personal Information
Koveli Travel secures your personal information from unauthorized access, use, or disclosure. Koveli Travel uses the following methods for this purpose:
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Children Under Eighteen
The website/application is not intended for children and Koveli Travel does not knowingly collect personally identifiable information from children under the age of eighteen. If you are under the age of eighteen, you may contact the agency directly for assistance.
Disconnecting your Koveli Travel Account from Third Party Websites
Koveli Travel may facilitate customer account management via third party accounts. By connecting your Koveli travel account to your third-party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third-party sites). If you do not want information about you, including personally identifying information, to be shared in this manner, do not use this feature. You may disconnect your account from a third-party account at any time or contact us via email or telephone.
Opt-Out & Unsubscribe from Third Party Communications
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from thirdparty partners of Koveli Travel by contacting us here:
E-mail Communications
From time to time, Koveli Travel may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Koveli Travel or click on a link therein.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Changes to this Statement
Koveli Travel reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the application/website and/or Services available after such modifications will constitute your:
(a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Koveli Travel welcomes your questions or comments regarding this Statement of Privacy. If you believe that Koveli Travel has not adhered to this Statement, please contact Koveli Travel at:
Business Address:
Ma.Champa Star, 3rd Floor, Madhoshi Goalhi, 20166, Male’, Rep. of Maldives
Email Address: info@koveli.com
Telephone number: +960 300 5544
Effective as of June 03, 2021
WEBSITE USER AGREEMENT
This website is owned and operated by Koveli Travel Pvt Ltd , a company duly incorporated under the company laws of Maldives, having its registered office at Ma.Champa Star, 3rd Floor, Madhoshi Goalhi, 20166, Malé, Rep. of Maldives , in Republic of Maldives (C00462021) (hereinafter, as and when the context so requires, called and referred to as “Koveli Travel Pvt Ltd”).
By accessing and using this website, you agree to be bound by the terms and conditions of use, set out hereinbelow. The attached terms of online reservations (hotel bookings, yacht charters, transfers & excursions) will apply when you make your reservations online and shall form part and parcel of this agreement. The principals of data protection of Koveli Travel Pvt Ltd are also annexed hereto for your reference.
TERMS AND CONDITIONS OF USE
ACCEPTABLE USE
You (customer / agent) may use this website in accordance with these terms and conditions for lawful and proper purposes complying with all applicable laws, regulations and codes of practice in Maldives or other jurisdictions from which you are accessing the website.
In particular, you (customer / agent) agree you (customer / agent) shall not post, transmit or disseminate any information via this website which is or may be harmful, obscene or otherwise illegal.
You (customer / agent) also agree not to:
Use this website in a manner which causes or may cause an infringement of the rights of another.
Use any software, routine, procedure or device to interfere or attempt to interfere with the operation or functionality of this website including but not limited to making available corrupt data, viruses via whatever means or interfere with its availability to others.
Deface, alter or interfere with the look and feel of this website or underlying software code.
Take any action that imposes an unreasonable or disproportionately large load on the website or related infrastructure.
Obtain or attempt to obtain unauthorised access by whatsoever means to any of our networks.
Where Koveli Travel Pvt Ltd believe in its absolute discretion that you (customer / agent) are in breach of any of these terms and conditions, without prejudice to any of our rights at law or otherwise, we reserve the right to deny you (customer / agent) access to this website.
COPYRIGHT AND RESTRICTIONS ON USE
All trademarks, service marks, copyright, database rights, and other intellectual property rights in materials on this website, as well as the organisation and layout of this website together with the underlying software, belong to Koveli Travel Pvt Ltd or its licensors.
The trademark, service mark and logos of Koveli travel Pvt Ltd and its licensors must not be used, modified or adapted in any way without the prior written authorisation of Koveli travel Pvt Ltd.
The material on this website and the underlying software codes may not be copied, modified, altered, published, broadcast, distributed, linked to another website, sold or transferred whole or in part without an express written permission of Koveli travel Pvt Ltd. However, the information contained here may be downloaded, printed or copied for your personal non-commercial use.
DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY
This website has been compiled in good faith by Koveli travel Pvt Ltd. No representation is made, or warranty given, either express or implied as to the completeness or accuracy of the information that it contains, that it will be uninterrupted or error free or that any information is free of bugs, viruses, worms, Trojan horses or other harmful components.
To the maximum extent permitted by law, Koveli travel Pvt Ltd. disclaims all implied warranties with regard to information, products, services and material provided through this website. All such information, products, services and materials are provided “as is” and “as available” without warranty of any kind.
This website may contain links to a website operated by third parties. Such links are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Koveli travel Pvt Ltd. inclusion of links to other websites does not imply any endorsement of the material on such websites and Koveli travel Pvt Ltd accepts no liability for their contents.
By accessing this website you agree that Koveli travel Pvt Ltd shall not be liable for any direct, indirect or consequential loss or damages of any nature arising from the use of this website; this includes information and material contained in it, from your access of other material on the internet via web links from this website, delay or inability to use this website or the availability and utility of the products and services.
You further agree to indemnify, hold Koveli travel Pvt Ltd harmless from and covenant not to sue Koveli travel Pvt Ltd for any claims, damages / loses based on using this website.
RESERVATIONS
When goods or services are purchased or reservations are made through the website in addition to the terms and conditions contained herein the individual terms and conditions of these suppliers will also apply.
You (Agent/Customer) is responsible for reading the suppliers terms and conditions including booking conditions which are available on request. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal. You understand that any violation of any such suppliers conditions of purchase may result in cancellation of your reservations or purchases, in your being denied access to any hotels, in your forfeiting any monies paid for such reservations or purchases, and Koveli travel Pvt Ltd debiting your account for any costs we incur as a result of such violation. You will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website, and, without limitation, you will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.
With respect to hotel reservations and ground arrangements made directly through this website, your reservation will become confirmed once you paid the total amount due in full OR any required deposits and when we acknowledge receipt of your full payment OR deposit. In some cases an initial non-refundable deposit may be charged.
A booking is accepted only after payment is made according to the payment policy of the supplier which will be notified at the time of booking. (This may be waived solely at our discretion).If the booking is made within 30 days of arrival in Sri Lanka, then full payment is required at the time of confirmation.
Full payment OR the payment of a deposit will indicate an acceptance of these terms and conditions by you.
Final Payment
The balance of payment due for Your Travel Arrangements if any must be paid by you not later than 30 days before arrival to Maldives or as per payment policy of the Supplier, Whichever is higher; otherwise we may treat the booking as cancelled.
PRICE POLICY
The price of Your Travel Arrangements is subject to the possibility of changes and surcharges beyond the control of Us and may occur because of governmental action, currency exchange rate fluctuation and increases in suppliers prices as an example. If the price of Your Travel Arrangements is increased by any matters outside our control then you must either pay the additional price to us when we request it or cancel Your Travel Arrangements in accordance with these Booking Conditions.
CANCELLATION POLICY
Cancellation of Your Travel Arrangements by You must be notified to us in advance.
Koveli Travel’s cancellation policy is 48hrs/two working days in addition to the accommodation provider’s and as such may vary per accommodation according to the accommodation provider’s cancellation policy requirements.
Penalties for the cancellation will be according to the cancellation policy of the resort which will be mentioned on the system at the time of your booking.
No refund is available to you for cancellations after commencement of Your Travel Arrangements or on any services not used for any reason.
NOTE: KOVELI TRAVEL PVT LTD DOES NOT ACCEPT LIABILITY FOR THE NEGLIGENCE OF OUR SUPPLIERS IN ACCOMMODATION BOOKINGS. IN ALL SUCH CASES WE ACT SOLELY AS A BOOKING AGENT AND ACCOMMODATION IS CHOSEN AT YOUR OWN RISK.
Information provided by you
All information provided by you should be true and accurate. We will treat it confidentially and not forward it to any third party. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details
Credit Card Payments
Your Credit/Debit card payments are processed via BML Secure Payment Gateway, All communications between Koveli Travel Pvt Ltd & the Maldives Payment Gateway are encrypted using the TLS/SSL protocol. Koveli Travel Pvt Ltd does not collect or store any information regarding your credit or debit card.
The cardholder should retain a copy of payment transaction as a proof of the online payment for Koveli Travel Pvt Ltd.
Non-Disclosure Agreement
By agreeing to the terms of this website you are bound by a non-disclosure agreement between Koveli Travel Private Limited, for the purpose of preventing the unauthorized disclosure of Confidential Information as defined below. You agree to enter into a confidential relationship with respect to the disclosure of certain proprietary and confidential information (“Confidential Information”).
1. Definition of Confidential Information
For purposes of the Agreement, “Confidential Information” shall include all information or material that has or could have commercial value or other utility in the business in which Koveli Travel Private Limited is engaged. If Confidential Information is in written form, You shall label or stamp materials such as rate cards with the word “Confidential” or some similar warning. If Confidential Information is transmitted orally, you shall promptly provide a writing indicating that such oral communication constituted Confidential Information.
2. Exclusions from Confidential Information
Your obligations under the Agreement do not extend to information that is:
(a) publicly known at the time of disclosure or subsequently becomes publicly known through no fault of the Receiving Party.
(b) discovered or created by the Receiving Party before disclosure by Disclosing Party.
(c) learned by the Receiving Party through legitimate means other than from the Disclosing Party or Disclosing Party’s representatives.
(d) is disclosed by Receiving Party with Disclosing Party’s prior written approval.
3. Obligations of Receiving Party
You shall hold and maintain the Confidential Information, which is solely you in the strictest confidence for the sole and exclusive benefit of Koveli Travel Private Limited. You shall carefully restrict access to Confidential Information to employees, resorts, hotels, contractors and third parties as is reasonably required and shall require those persons to agree to the non-disclosure restrictions at least as protective as those in the Agreement. You shall not, without prior written approval of Koveli Travel Private Limited, use for your own benefit, publish, copy, or otherwise disclose to others, sharing the rate cards with resorts or hotels to bargain for a better rate or permit the use by others for their benefit or to the detriment of Koveli Travel Private Limited, any Confidential Information. You shall return to Koveli Travel any and all records, notes, and other written, printed, tangible materials or digital materials in its possession pertaining to Confidential Information immediately if Koveli Travel Private Limited requests it in writing.
4. Time Periods
The nondisclosure provisions of the Agreement shall survive the termination of the Agreement and your upheld duty to hold Confidential Information in confidence shall remain in effect until the Confidential Information no longer qualifies as a trade secret or until Koveli Travel Private Limited sends you written notice releasing you from the Agreement, whichever occurs first.
5. Relationships
Nothing contained in the Agreement shall be deemed to constitute either Koveli Travel or you a partner, joint venturer or your employees for any purpose.
6. Severability
If a court finds any provision of the Agreement invalid or unenforceable, the remainder of the Agreement shall be interpreted so as best to affect the intent of Koveli Travel Private Limited and you.
7. Integration
The Agreement expresses the complete understanding between you and Koveli Travel Private Limited with respect to the subject matter and supersedes all prior proposals, agreements, representations, and understandings. This Agreement may not be amended except in a writing or email by Koveli Travel Private Limited.
8. Waiver
The failure to exercise any right provided in the Agreement shall not be a waiver of prior or subsequent rights.
By using this website is agreeing to all terms, conditions and agreements stated above.
COOKIES ON OUR WEBSITE ISSUED BY KOVELI TRAVEL
Koveli.com and Koveli.live websites, certain information relating to navigation on your device may be stored in files called ‘Cookies’ installed on your device, subject to the choices you have expressed regarding Cookies, which you can change at any time. A Cookie is a small text file which is stored in a dedicated area of your device’s hard drive when you consult an online service through your browser. It allows the sender to identify the terminal wherein it is stored, for the duration of the Cookie’s validity or registration. Cookies from partner companies (third-party Cookies) can be placed on your device via the pages of our website or via the content broadcast within our advertising space. This space contributes to funding the content and services we offer you. Only the issuer of a Cookie is liable to read or modify the information contained therein.
The Cookies that we issue are used for the purposes described below, during the period of validity of the Cookie in question, subject to your choices resulting from the settings of your browser software when you visit our website, which you can change at any time. The Cookies we issue allow us to:
a. Adapt the presentation of our Website, spaces and advertising content to your device’s display preferences (language used, screen resolution, operating system used, etc.), as appropriate, depending on the location data sent by your device with your prior permission, as well as your personal data.
b. Store information about the forms completed on our Website or about products, services or information chosen via our Website; manage and secure access to restricted and personal spaces.
c. Establish statistics and volumes related to our Website traffic and the use of its various components (sections and content consulted) in order to enhance the value and usability of our services.
COOKIES ISSUED ON OUR WEBSITE BY THIRD PARTIES
The issue and use of Cookies by third parties are subject to these third parties’ privacy policies. We will inform you of the purpose of the Cookies of which we are aware and the means available for you to make choices regarding these Cookies.
(a)Social networks,
We may include third-party IT applications on our website which allow you to share content from our website with others or to inform them of your inquiry or opinion regarding our website content. This is true, in particular, of the ‘Share’ and ‘Like’ buttons from social networks such as Facebook, Twitter, etc.
The social network providing these application buttons may identify you using these buttons, even if you do not use them when you visit our website. Indeed, this type of application button can allow the social network in question to track your navigation on our website if your account on this social network is enabled on your terminal (open session) at the time you visit our website.
(b) Targeted advertising Cookies issued by third parties
Our websites may contain cookies issued by third parties (advertising agencies, audience measurement companies, targeted advertising providers, etc.) allowing them, during the period of validity of such cookies, to:
– Collect navigation information relating to the device connecting to our websites;
– Determine advertising content likely to correspond to the centers of interest identified in relation to prior navigation via the terminal in question.
YOUR CHOICES CONCERNING COOKIES
Several options are available to you for managing Cookies. Any settings you modify are likely to change your Internet browsing and your conditions for accessing certain services requiring the use of Cookies.
You can choose, at any time, to express and modify your wishes regarding Cookies, through the means described below.
The choices you are offered by your browser:
You can configure your browser so that Cookies are stored on your device or, on the contrary, rejected, either systematically or depending on their issuer. You can also set your browser so that you will be offered the choice of whether to accept or reject Cookies each time a Cookie is liable to be stored on your device. For more information, see the section on ‘How to exercise your choices, depending on the browser you use’.
(a) Agreeing on Cookies;
Registering a Cookie in a terminal essentially depends upon the desires of the terminal user, which can be expressed or modified at any time, free of charge, through the choices offered by the browser. If, through your browser, you accepted the registration of Cookies in your terminal, the Cookies integrated in the pages and content you view can be stored temporarily in a dedicated space on your device. They will be readable only by their issuer.
(b) How to exercise your choices, depending on the browser you use;
The configuration of each browser, for the purpose of Cookie management and your choices, is different. This is described in the help menu of your browser, which allows you to find out how to change your requirements regarding Cookies. Koveli.com and Koveli.live website sites uses the following different types of cookies
Your consent applies to the following domains and subdomains: koveli.com and koveli.live and booking engine website URL.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
|
_ga |
Google Analytics |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
2 years |
|
_gat |
Google Analytics |
Used by Google Analytics to throttle request rate |
Session |
|
_gi |
Tag Manager |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
Session |
|
Collect |
Google Analytics |
Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. |
Session |
|
_hjIncludedInSample
|
Hotjar |
Determines if the user’s navigation should be registered in a certain statistical place holder |
Session |
|
ads/ga-audiences |
Google AdWords |
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behavior across websites. |
Session |
|
Fr
|
Facebook |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
3 months |
|
IDE |
Google AdWords/DoubleClick |
Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. |
1 year |
NATURE OF PERSONAL DATA
Personal data refers to any personal information you may provide to “KOVELI.COM” AND “KOVELI.LIVE”, which allows us – directly or indirectly – to identify you as an individual. KOVELI TRAVEL’s, COMMITMENTS’ FOR THE PROTECTION OF PERSONAL DATA. Transparency and purpose: No personal information will be collected without your knowledge. Prior indication will be made of the optional or compulsory nature of information communicated to KOVELI TRAVEL, via the Website. We will collect and process your personal data only for the purposes described in this Policy and inform you of the recipients of the data. Proportionality and relevance: We only collect and process the personal data necessary for the proper processing of your application or customization of the services proposed to you. Necessity: We will retain your personal data only for the period required to process it. Security and Confidentiality: We commit to taking the necessary measures to ensure the confidentiality of the data and prevent its disclosure to unauthorized third parties. In the event of a transfer of data to authorized third parties, we will take appropriate measures to guarantee the security of the transfer
DATA RETENTION
We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data, we process about you, please contact us via the contact details provided below.
CHANGES TO OUR COOKIES POLICY
We may change our Service and policies, and we may need to make changes to this Cookie Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Cookie Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Cookie Policy. If you do not want to agree to this or any updated Cookie Policy, you can delete your account.
YOUR CONSENT
By using our website, registering an account, or making a purchase, you hereby consent to our Cookie Policy and agree to its terms.
CONTACT US
Don’t hesitate to contact us if you have any questions regarding our Cookie Policy.
Email: support@koveli.com
Phone Number: +960 300 5544
UPDATE DATE
03 June 2021